Privacy Policy

Terms of use  “Driver”

ENGLAND

Privacy notices for drivers in accordance with the EU’s General Data Protection Regulation (‘GDPR’)

Information as of May 2018

The information we have provided below gives you an overview of our approach to processing your personal data and your rights under the provisions of data protection legislation in connection with the use of our ride-hailing app for drivers (‘instataxi Driver App’).

The personal data processed depends largely on the services or products you use in any given case.

Classification

  1. Data controller and contact
  2. Processing purposes and data categories
  3. Provider of processing services
  4. Your rights
  5. Data security
  6. Storage period

  1. Information on the data controller

Data controller under Article 4(7) GDPR for drivers in the territory of England

instataxi
87 chambercombe road
Ifracombe
North Devon
Email address: instataxiapp@gmail.com

The easiest way to reach our data protection officer is by sending an email instataxiapp@gmail.com  or writing to the above address.

  1. Processing purposes and data categories

We aim to inform you about the various types of personal data we process and the purposes for which we do this below.

2.1 Ride-hailing

When the instataxi Driver App is used, we can coordinate taxi rides on your behalf with passengers using the corresponding instataxi Passenger App (‘passengers’). You must provide personal data to use our instataxi Driver App, which we process to provide the given service. Additional voluntary information that may also be provided is marked accordingly (optional).

In the context of the hailing service, the following personal data will be processed in accordance with Article 6(1.)(b) GDPR for the performance of the contract:

First and last name, date of birth, city, country, email address, fax number, mobile phone number, information about your licence, your GPS location data while logged in to the instataxi Driver App and at the time of the booking, start, course and destination of a particular ride, information about your terminal equipment (device ID, access time for the instataxi Driver App, browser type and operating system), information about the taxi operator (for employed drivers), company address (for drivers who are also sole proprietors), information about passenger ratings (1-5 star(s) for the driver and the vehicle, as well as the average rating), vehicle registration number, colour and make of the taxi, state of readiness, user ID, number of rides, turnover, completion and cancellation rate of rides, information about payment by the passenger (including tips), and your chosen password in encrypted form.

Your home address, work address and profile picture are optional and will be processed only if entered.

You either enter the personal data (e.g. your name) at the time of registration or we receive it directly from your terminal equipment (e.g. GPS location data). You approve the transmission of your GPS location data via your terminal equipment’s (smartphone, tablet, etc.) operating system. We need the GPS data of your location to enable us to coordinate rides for you.

We will forward your GPS location data, name, profile picture (if you have provided one) and vehicle registration number to the passenger who has booked you for a ride for identification purposes. The passenger can call you after the acceptance of and during a ride, as well as for a certain period after the completion of a ride via her/his instataxi Passenger App, where the mobile phone number you provided during registration is displayed. This is necessary so that the passenger can call you after a ride to ask you, the driver, to look for items left in the taxi and return them to the passenger if necessary.

It will not be possible for us to coordinate passengers for you if we do not process the personal data shown above. This does not apply to optional information.

2.2 Invoicing

To enable invoicing in accordance with the ‘instataxi Framework Intermediation Contract’ and the ‘Terms and Conditions for Taxi Operators’, in each case as amended from time to time, the following personal data of the taxi operator are processed for the performance of the contract in accordance with Article 6(1.)(b) GDPR:

First and last name of the particular driver, number of rides, turnover, information about payments, and bank details.

2.3 Fraud prevention and non-payment

To prevent fraudulent behaviour, the driver’s mobile phone transmits GPS location data to us at short intervals during a taxi ride, enabling us to map the entire course of a ride. We do this because we want to ensure that fraudulent drivers do not extend the route intentionally to earn higher remuneration. At the same time, we can correct unjustified passenger complaints by demonstrating the actual course of a ride. The processing of your GPS location data takes place for your, the passenger’s and our protection on the basis of Article 6(1.)(f) GDPR.

2.4 Fault elimination, customer services and improvement of functionality

To make it possible to eliminate malfunctions in the instataxi Driver App, to answer specific driver inquiries about functionality or the hailing services and to adapt the instataxi Driver App to the needs of drivers, the following personal data are processed for the performance of the contract in accordance with Article 6(1.)(b) GDPR:

First and last name, date of birth, city, country, email address, fax number, mobile phone number, information about your licence, your GPS location data while logged in to the instataxi Driver App and at the time of the booking, start, course and destination of a particular ride, information about your terminal equipment (device ID, access time for the instataxi Driver App, browser type and operating system), information about the taxi operator (for employed drivers), company address (for drivers who are also sole proprietors), information about passenger ratings (1-5 star(s) for the driver and the vehicle, as well as the average rating), vehicle registration number, colour and make of the taxi, state of readiness, user ID, number of rides, turnover, completion and cancellation rate of rides, information about payment by the passenger (including tips), and your chosen password in encrypted form.

Calls made to us are not recorded without your consent.

If sufficient for the purpose, we work with data rendered anonymous or aggregated data rather than personal data.

2.5 a) News and personalised offers

You will receive offers and advertising from us if you have agreed to receive news and personalised offers (advertising, vouchers and promotions) and to the display of usage-based advertising (‘retargeting’) during the registration process or subsequently in the profile of the instataxi Driver App under ‘Data protection’ and have operated the toggle positioned there accordingly. This concerns non-personalised (sent to all customers) and personalised (sent only to you and based on an analysis of the instataxi Driver App usage frequency) newsletters sent electronically (email, SMS, MMS, in-app messages, push messages) to your terminal equipment (smartphone, tablet, PC, etc.). To send you personalised advertising, we will process your usage data. Usage data are information about the number of app installations, registrations and taxi rides. Based on these data, you will then receive special offers and advertising from us.

In this context, we will process the following personal data in accordance with Article 6(1.)(a) GDPR:

First and last name, driver ID, email address, business address, mobile phone number, profile picture (optional entry), registration date, language settings, type of taxi ride (booking, entry-level tour), version of the instataxi driver app, log-in Information, your GPS location data at the time of booking and at the end of the taxi ride, device ID, IDFA (Advertising Identifier, Apple, Identifier for Advertisers), IFV (Advertising Identifier, Identifier Vendor), GAID (Google Advertising Identifier), IP Address and usage data (usage frequency, information about the number of app installs, registrations or taxi rides).

When registering, we have your license presented to us as a taxi driver. People under 16 of age are not admitted as taxi drivers. Therefore, we assume that you are not younger than 16 years old.

If you do not wish to receive the news and personalised offers already discussed, you can – just as easily as when you agreed to it – withdraw your consent by operating the toggle discussed above accordingly. Of course, you can also contact us by sending an email to : instataxi 87 chambercombe road Ifracombe North Devon Ex34 9pq

Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

2.5 b) Facebook Custom Audiences

In order to be able to display individually targeted advertisements about our services within the Facebook social network, a service of Facebook England ltd 1 rathbone square london England W1t1hy, and on Facebook partner sites, we work with Facebook Custom Audiences. We do this so that advertisements (e.g. banners) can be tailored exactly to the possible needs of the customer. The basis of this is a marking process, wherein the Ad-ID (IDFA or GAID) from the customer’s end device (e.g. smartphone) is sent automatically or manually to Facebook via a certain interface with the involvement of a service provider selected by instataxi. instataxi then creates a list of customers who have carried out certain actions with the instataxi Driver App. Only certain pre-defined actions can be selected (e.g. installation of the instataxi Driver App in the last 30 days). Finally, Facebook compares the customers’ Ad-ID with the Ad-ID of people with a Facebook profile, defines certain groups (e.g. group 1: installation in the last 30 days) and displays corresponding advertisements to these groups. Customers who are not also users of Facebook cannot be compared by Facebook and advertising is not displayed to them. In the context of Facebook Custom Audiences, we will process the following data in accordance with Article 6(1.)(a) GDPR:

Ad-ID (IDFA from Apple or GAID from Google).

When registering, we have your license presented to us as a taxi driver. People under 16 of age are not admitted as taxi drivers. Therefore, we assume that you are not younger than 16 years old.

If you do not wish to receive advertising in the context of Facebook Custom Audiences, you can – just as easily as when you agreed to it – withdraw your consent by operating the toggle discussed above accordingly. Of course, you can also contact us by sending an email to instataxiapp@gmail.com or informal letter to instataxi  87 chambercombe road Ilfracombe North Devon EX34 9PQ

Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

2.5 c) Newsletter

Once we receive from you for performance of our service your email address or your mobile phone number and you have accomplished a tour using our service, we may use it for electronical direct marketing by email, SMS and MMS as long as you have not revoked to our direct marketing. In this context we process pursuant to Art. 6 (1) f) GDPR the following personal data: e-mail and mobile phone number. You may revoke to direct marketing by clicking on a link at the end of an email (e.g. Opt out from newsletter) or by SMS contact with effect for the future. Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

2.6 Studies and surveys

If you have agreed to receive studies and surveys during the registration process or subsequently in the profile of the instataxi Driver App under ‘Data protection’ and have operated the toggle positioned there accordingly, then we will contact you after a taxi ride or at any other time in the context of non-personalised or personalised (sent only to you and based on an analysis of the instataxi Driver App usage frequency) studies and surveys sent electronically (email, SMS, MMS, in-app messages, push messages) and request your participation. To this end, we will process the following personal data pursuant to Article 6(1.)(a) GDPR:

First and last name, driver ID, email address, business address, mobile phone number, profile picture (optional entry), registration date, language settings, type of taxi ride (booking, entry-level tour), version of the instataxi driver app, log-in Information, your GPS location data at the time of booking and at the end of the taxi ride, device ID, IDFA (Advertising Identifier, Apple, Identifier for Advertisers), IFV (Advertising Identifier, Identifier Vendor), GAID (Google Advertising Identifier), IP Address and usage data (usage frequency, information about the number of app installs, registrations or taxi rides).

When registering, we have your license presented to us as a taxi driver. People under 16 of age are not admitted as taxi drivers. Therefore, we assume that you are not younger than 16 years old.

If you do not wish to be contacted, you can – just as easily as when you agreed to it – confirm your withdrawal by operating the toggle discussed above accordingly. Of course, you can also contact us by sending an email to instataxiapp@gmail.com or informal letter to instataxi 87 chambercombe road Ilracombe North Devon EX34 9PQ

Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

2.7 Google Maps

The instataxi Driver App makes use of the Google Maps API. This enables us to display maps in your instataxi Driver App and you to use those maps, e.g. for navigation. Our instataxi Driver App cannot function without the Google Maps API. You can view Google’s terms of use at https://policies.google.com/terms?hl=en. Additional terms of use for Google Maps are available at https://www.google.com/help/terms_maps.html. Google’s privacy policy is available at https://policies.google.com/privacy?hl=en. This involves us processing your GPS location data in accordance with Article 6(1.)(b) GDPR. We render your GPS location data anonymous before forwarding it to Google. Identification of you personally is ruled out.

2.8 Rating drivers and regular drivers

Passengers can rate you and your vehicle via the instataxi Passenger App. This involves passengers rating you and the respective vehicle with 1-5 star(s) after a ride. Each rating is included in the average rating determined by us. The rating is only visible to the passenger who gives it, to you as the driver and to us. For drivers employed by a taxi operator, we will only forward the rating to the operator with the consent of the driver in question.

Passengers can also enter regular drivers in their instataxi Passenger App profile. This involves your first and last name, rating and profile picture being saved in the passenger in question’s instataxi Passenger App.

  1. Provider of processing services

In some cases, we arrange for external service providers to process your data (e.g. troubleshooting, creation of mailings). This makes it necessary for us to transmit your personal data to our external service providers for a specified purpose (confined to the purpose in question). We have selected our service providers carefully and commissioned them in writing. They are bound by our instructions and we have obtained information about their technical and organisational measures for the secure processing of personal data. We also require that our service providers comply with the applicable data protection regulations.

We work with service providers from the EU and other EEA countries. We have concluded processing contracts with our external service providers in accordance with Article 28(3.) GDPR, EU standard contractual clauses in accordance with Article 28(7.) GDPR or the transmission is based on a decision of the EU Commission in accordance with Article 45 GDPR (e.g. Privacy Shield).

We store all our data with a cloud service provider within the EU or in IT infrastructures and systems (employee computers) at our sites within the EU.

We work with IT service providers that facilitate the ride-hailing services, as well as the fault elimination, customer services and improvement of functionality in accordance with points 2.1 and 2.3 respectively. We also work with payment service providers that facilitate payment processing in accordance with point 2.2. Moreover, we work with a fraud prevention service provider to protect us against non-payment in accordance with point 2.3. If you have agreed to receive news and personalised offers (point 2.5) and to be contacted by us for studies and surveys (point 2.6), then we work with marketing agencies and service providers. Please do not hesitate to contact us at dublin@instataxi.com if you would like to know more about the service providers we engage.

We do not sell personal data to third parties.

However, we do reserve the right to disclose information about you if we are legally obliged to or if we are required to surrender it by administrative or law enforcement bodies (e.g. police or public prosecutors).

  1. Your rights

You have the right to request information from us at any time about your personal data we have stored and the origin, recipients or categories of recipients to whom these data are forwarded or otherwise disclosed, the purpose of the storage and processing, the planned storage period, our automated decision-making procedure, the right to data portability, the existence of a right to rectification, erasure, restriction of or objection to processing, and any existing right to lodge a complaint with a supervisory authority.

You also have the right to rectification of incorrect data and, in cases where the legal requirements are met, to blocking and erasure, as well as to restrict the processing of data.

You may also send requests for information, withdrawals of consent, objections and other concerns regarding data processing by email to instataxiapp@gmail.com or to the address stated in the introduction.

  1. Data security

We have taken appropriate technical and organisational measures to guarantee data security, in particular to protect your personal data against access by third parties, as well as accidental or intentional modification, loss or destruction.

Such measures are reviewed periodically and adapted in line with the state of the art. The transfer of your personal data from your terminal equipment (e.g. smartphone) to us is always encrypted. instataxi is PCI DSS (Payment Card Industry Data Security Standard) certified.

  1. Storage period

In principle, we process and store your data for the duration of our contractual relationship. In addition, we are subject to various retention and documentation requirements. The required periods, e.g. from tax law, can be up to 10 years. Moreover, special statutory provisions can make a longer retention period necessary, e.g. evidence in the context of statutory periods of limitation.

If data are no longer required for compliance with contractual or statutory requirements, they are regularly deleted, unless their limited further processing is necessary for the purposes listed above.